FAQ | The Sox Factory

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Frequently Asked Questions About Custom Socks

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You know how to wear socks – but do you know how to make them your own? Here’s a quick guide.

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Getting your perfect custom socks is much easier than you think.

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Yes, we do! In fact, custom socks are the heart of The Sox Factory. Our team will guide you step-by-step from design to delivery.

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Wrong! We offer full sizing: from Small that is for smaller kids, Medium, Large and X-Large for giants. Plus, you can mix sizes in your order for the perfect fit.

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Not true. Our minimum order is just 30 pairs, but if you need thousands, we’ve got you covered.

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Nope! Your order can be ready in as little as 1–2 weeks (depending on quantity). Need them sooner? Talk to us and we’ll make a plan.

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Get Your Custom Sock Quote!

You’ve seen our process, our commitment to quality, and our global reach. Now, let’s bring your custom sock vision to life.

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Easy peasy! Tell our Sox Factory designers exactly what you need – whether it’s your company logo, sports team’s emblem or groomsmens socks. We’ll create 3 free custom sock mockups for you to choose from, with unlimited edits until you’re happy.

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While we love your enthusiasm, we’ve learned that DIY sock designs sometimes lead to… unexpected results.

There are a few secret ‘rules’ we follow to get the absolute best outcome. We encourage you to send us a detailed design brief, and we can even send you a printable mock-up to doodle on.

We’ll spin your vision into a detailed digital design for your review, ensuring your custom socks are nothing short of perfect

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Great question! For the best quality custom printed socks, we always prefer a vector logo/image (think AI, EPS, PDF, SVG files).

These files aren’t compressed into pixels, so they won’t get blurry when we scale them up or down. High-resolution images (like JPEGs, TIFFs, or PNGs) are rasterized and can pixelate when edited.

BUT honestly, don’t sweat the technical stuff – that’s what we’re here for! Just send us what you have, and we’ll sort it out. We’re like really good at making custom socks.

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Just a few tiny ones! The heel and toe will always be black. Fine patterns, super thin lines, tiny logos, and low-contrast colours can sometimes be tricky.

But don’t worry, when you send us your design brief, we’ll let you know any potential limitations and, more importantly, how we can creatively overcome them to ensure your custom socks look absolutely fantastic!

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You can start small with just 30 pairs! This includes flexibility for different size splits.

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You can start small with just 25 pairs per design, this includes flexibility for different sizing splits.

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There is a once off setup fee for each design, and your unit price will be determined by the sum total of your order.

This gives you the freedom of ordering more variety and designs and sizes, and get the benefit of ordering more for a lower cost.

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We’re speedy sock makers! Depending on your order’s quantity, your custom socks can be delivered as quickly as 1-2 weeks from order confirmation.

Need them faster? Challenge accepted! Let us know, and we’ll pull out all the stops to make it happen.

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You bet your socks we do! Making custom socks is our bread and butter, our jam, our whole reason for being here at The Sox Factory.

Get in touch with our awesome team, and we’ll make your sock dreams a reality. (Seriously, it’s our core business!)

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In sunny Pretoria! We knit every pair from start to finish – no shortcuts. Visit us by appointment at 486 Nieshout Street, Roodeplaat, Pretoria (Mon–Fri, 8am–5pm). Bonus: friendly ducks and good coffee included.

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Absolutely! Since 2020, we’ve expanded to Sweden, the Middle East, Belgium, and beyond. We ship our high-quality custom socks globally from South Africa, always with the same top-notch service and quality.

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Oh, where to begin! Custom logo socks are a walking billboard for your brand. They’re fantastic for brand promotion, unique corporate gifting, boosting team spirit, and making a memorable impression. Think of them as tiny, comfy brand ambassadors for your feet!

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Each sock is designed to live to its optimal potential with various components like spandex, elastic and yarn that all plays a role.

ANKLET SOCKS: 60.5% Polyester | 37.6% Nylon | 1.9% Elastane
PREMIUM CREW SOCKS: 77.9% Polyester | 17.9% Nylon | 4.2% Elastane
TAB SOCKS: 60.6% Polyester | 37.5% Nylon | 1.9% Elastane
UV ARM SLEEVES: 66.0% Polyester | 32.1% Nylon | 1.9% Elastane
KNEE HIGH SOCKS: 79.4% Polyester | 16.0% Nylon | 4.6% Elastane

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We adhere to the highest standards of safety, sustainability, and quality, which is reflected in our certifications:

OEKO-TEX® Standard 100 Certified Yarns: All our yarns are tested for harmful substances and are declared completely safe for direct contact with human skin, meeting strict international safety standards.
Global Recycled Standard (GRS) Certified Yarns: We use GRS certified yarns, confirming that our recycled content is genuine, traceable, and produced under ethical and environmentally conscious conditions to support a circular economy.
ISO 9001 Certified Production Facility: Our facility operates under the ISO 9001 benchmark for quality management systems, ensuring consistent product quality, operational efficiency, and continuous improvement.
USB Certification (Where Applicable): For products with integrated technology, components are USB certified to meet international standards for safety, quality, and device compatibility.

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486 Nieshout Street, Roodeplaat, Pretoria, 0182, South Africa

Monday – Friday: 8am – 5pm

+27 66 015 2504

info@thesoxfactory.com

*Visits by appointment only.

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