Survey Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. - Step 1 of 7 LayoutName *Respondent’s Name and PositionContact Telephone *Job No/Order DescriptionNextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 1. Customer Service Do we assist you in a friendly, courteous and timely manner when you contact us?Do we assist you in a friendly, courteous and timely manner when you contact us? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Are we helpful with your enquiries?Are we helpful with your enquiries? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Do we accommodate your needs for market driven changes?Do we accommodate your needs for market driven changes? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Do we update you with order information as needed without request?Do we update you with order information as needed without request? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5How do we compare to your best supplier in customer service?How do we compare to your best supplier in customer service? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5NextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 2. Quality Planning & Performance Do we provide in a timely manner the items necessary for your quality planning activities and product approval process?Do we provide in a timely manner the items necessary for your quality planning activities and product approval process? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Do we consistently meet your product specifications and quality requirements?Do we consistently meet your product specifications and quality requirements? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5How do we compare to your Best Supplier in overall quality planning and performance?How do we compare to your Best Supplier in overall quality planning and performance? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5NextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 3. Delivery Performance Do deliveries arrive on time at your facility?Do deliveries arrive on time at your facility? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Are deliveries received in good condition?Are deliveries received in good condition? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Are our lead times suitable to your needs?Are our lead times suitable to your needs? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5How do we compare to your Best Supplier in overall delivery performance?How do we compare to your Best Supplier in overall delivery performance? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5NextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 4. Quotation & Pricing Do we respond timely to your quotation request?Do we respond timely to your quotation request? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Are we competitive in our piece part pricing?Are we competitive in our piece part pricing? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Are we competitive in our tooling prices?Are we competitive in our tooling prices? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5How would you rate our pricing relative to our competition?How would you rate our pricing relative to our competition? Priority Order *ABCDFRanking out of 5 Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5NextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 5. Technical Support Do our recommended changes to product and/or process specifications add value to the bottom line of your business?Do our recommended changes to product and/or process specifications add value to the bottom line of your business? Priority Order *ABCDFRanking out of 5Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Does our technical and process knowledge meet your needs?Does our technical and process knowledge meet your needs? Priority Order *ABCDFRanking out of 5 Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5How do we compare to your Best Supplier in overall Technical Support?How do we compare to your Best Supplier in overall Technical Support? Priority Order *ABCDFRanking out of 5 Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5NextPlease rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3- Average; 4-Below Average; 5 –Poor. 6. Overall Performance How does our company compare to your best supplier in overall product and service quality?How does our company compare to your best supplier in overall product and service quality? Priority Order *ABCDFRanking out of 5 Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5Is our geographical location satisfactory to your needs, if not, please state the reason why?What recommendations would you make to improve our product/service quality?What additional manufacturing capabilities would you want to see from us (e.g. plastics, painting, etc.)?Submit
